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Frequently Asked Questions

Frequently Asked Questions



Do You Ship To Military Addresses?

WE SHIP TO APO AND ALL MILITARY ADDRESSES, CHOOSE MILITARY ADDRESS AT CHECKOUT FREE SHIPPING ALSO APPLIES WHEN QUANTITIES ARE MET!


How Do I Request A Quote?

RFQ's can be either faxed or emailed. You can also call us at 480-964-3557 Monday through Friday 9-6 MST.

You may fill out the form below for quotes or any orders you would like to place.

Fax & Mail-In Order Form

GMS Tactical will gladly accept Purchase Orders from government agencies.

Purchase orders are only accepted for orders totaling $500.00 or more. Any orders under $500.00 must be placed via the website, and must be paid for by credit card.

Please note; All Purchase Order sales are considered final! Under this condition, merchandise is NOT RETURNABLE except if the merchandise is defective upon immediate receipt. If this occurs, you must contact our office within 24 business hours of receipt for further instructions. If you return a Purchase Order without notifying us prior to return, your package(s) may be refused and additional handling/shipping fees may be incurred.

Purchase order requests must be presented on official letterhead or on an official purchase order form from your agency or business. The purchase order must include a contact name(s) and phone number(s). Orders will only ship after all information is verified and approved by our accounting department.

Purchase orders are eligible for Net-30 credit terms billed upon shipment of products. Payment is due in full, 30 days after shipment date.

Additional Purchase orders will not be processed until the buyer's previous purchase order has been paid for in full.

We are CCR registered and classified as a small business- woman owned.

DUNS # 623676710

CAGE CODE 4CWK8

Why is a shipping charge still showing up on the order when my order should qualify for free shipping?
When placing an order that qualifies for free shipping, be sure to utilize the coupon code listed with the products that you are purchasing, and the correct shipping method. This will automatically remove the shipping at the time of check out.

What is the best way to communicate with you?
We find that an email is the best way to talk to us. That way we have all the information to refer to as we assist you.

I am not finding the item that I want on your store, do you have it?
GMS Tactical has many items that are not listed on our site yet. Please if you are looking for something email or call us and we will advise you, or help you find what you are looking for.

I am really not sure what I am looking for, have any advice?
GMS Tactical Employee's have 20 years of Law Enforcement Experience to draw from to assist you in finding that "Item". Please allow us to help advise and offer real world experience regarding the piece of gear you are looking for.

You said my item would be here in a week, its now two weeks, what's going on? Many times we do not have items in stock because the manufacturer of that item does not have it. Larger Manufacturers of some items make them overseas and they estimate when that particular product will reach the distribution network in the US. Many times these dates will be pushed back as that time gets closer. Or if the item is made by a smaller US Company they might be filling a large Military contract and production times may be extended. So please be patient as we work with the manufacturers of the products we sell.

What shipping method should I use for the item I am purchasing.
There are many choices for shipping all have pros and cons.
  • If your item(s) is(are) under 2.1 pounds and you need it fast USPS Priority mail is usually the cheapest. 2-3 days anywhere in the United States. However once your items get above this weight then this method can be expensive
  • If you want to track your package(s) progress, insure your items and you are not shipping to a P.O. Box UPS is the best value. Especially if your items are under 2.1 pounds
  • If your item is 2.1 pounds or more (Ground 5-7) would be a good choice. It is less expensive than Priority Mail and in some cases cheaper than UPS. However you cannot track these packages.


Are my packages insured when they are shipped to me?
To insure your order you must either choose to insure the items by choosing a Shipping method with insurance. Or by using UPS as your shipping method. Items that are given free shipping are not insured by GMS Tatical LLC.

Frequently Asked Questions